Supernormal AI
Supernormal AI
AI meeting assistant that captures, transcribes, and summarizes meetings with 95% accuracy across Google Meet, Zoom, and Teams with Norma AI agent.
Key Features
- AI meeting transcription (95% accuracy)
- Real-time meeting summaries
- Norma AI voice agent assistant
- Action items extraction
- Speaker identification
- Multi-language support (60+ languages)
- Meeting templates and customization
- Video and audio recording
- Searchable meeting library
- Ask Norma feature
- Custom vocabulary (250 words)
- Meeting highlights and clips
- Automated sharing controls
- Team workspace management
What is Supernormal AI?
Supernormal AI is an advanced meeting assistant platform that combines real-time transcription, intelligent summarization, and conversational AI to transform how teams capture and interact with meeting content. Built on cutting-edge AI models including GPT-4 and GPT-4o, Supernormal delivers 95% transcription accuracy while generating structured meeting notes, action items, and searchable insights that help teams stay aligned and productive.
What sets Supernormal apart is its innovative Norma AI agent, which acts as an active meeting participant capable of answering questions, providing real-time insights, summarizing past discussions, and assisting with brainstorming during live meetings. Unlike passive transcription tools, Norma transforms meetings into interactive experiences where teams can get instant answers about previous conversations, clarify decisions, and receive intelligent suggestions without interrupting the natural flow of discussion.
The platform serves over 250,000 teams including Fortune 500 companies across diverse industries, from sales and marketing to engineering and education. Supernormal's focus on privacy, accuracy, and seamless workflow integration makes it particularly valuable for organizations requiring comprehensive meeting intelligence without compromising sensitive conversations.
Pros and Cons
Pros:
- Exceptional 95% transcription accuracy using GPT-4 and advanced AI models
- Revolutionary Norma AI agent provides real-time meeting assistance and insights
- Generous free plan with unlimited meetings and 1,000 minutes storage per user
- Supports 60+ languages with automatic language detection capabilities
- Real-time transcription without requiring meeting recordings for privacy-sensitive conversations
- Comprehensive integration ecosystem with popular productivity and CRM tools
- Customizable meeting templates for different business contexts and use cases
- SOC 2 Type 2 certified with enterprise-grade security and GDPR compliance
- Automatic sharing controls with granular privacy settings for different attendee types
- Searchable meeting library with highlights, clips, and timestamp navigation
Cons:
- Limited to three major video conferencing platforms (Google Meet, Zoom, Teams)
- Complex initial setup process that may overwhelm users seeking simple transcription
- Meeting bot presence can be disruptive during sensitive conversations
- Limited customization options for AI-generated notes and summaries
- Transcription accuracy decreases with poor audio quality or heavy accents
- No ability to edit transcripts or speaker tags after meetings complete
- Storage limitations on free plan may restrict longer meeting histories
Who It's For
Sales and Business Development Teams: Ideal for sales professionals who need comprehensive conversation intelligence, CRM integration, and automated follow-up capabilities to accelerate deal cycles and improve client relationships. The HubSpot and Salesforce integrations ensure meeting insights flow directly into sales workflows.
Product and Engineering Teams: Perfect for product managers, designers, and engineers conducting user research, sprint planning, and technical discussions where Norma can provide real-time insights, answer questions about past decisions, and facilitate brainstorming sessions.
Customer Success and Support Organizations: Excellent for customer success managers conducting onboarding sessions, health checks, and support calls where automated note-taking and sentiment tracking help identify at-risk accounts and improvement opportunities.
Remote and Global Teams: Essential for distributed teams working across time zones who need consistent meeting documentation, multilingual support, and asynchronous collaboration through searchable meeting archives.
Educational Institutions: Valuable for schools, universities, and training organizations conducting lectures, seminars, and student meetings where accurate transcription and automated summaries enhance learning outcomes.
AI Meeting Transcription
Supernormal delivers industry-leading 95% transcription accuracy using advanced AI models including GPT-4 and GPT-4o, handling diverse accents, speaking speeds, and technical terminology with exceptional precision. The transcription engine processes speech in real-time across 60+ languages with automatic language detection, ensuring global teams receive accurate documentation regardless of meeting language or participant backgrounds.
The system employs sophisticated noise reduction and audio enhancement algorithms that maintain transcription quality even in challenging acoustic environments. Users can customize transcription preferences including language settings, speaker identification preferences, and vocabulary additions to improve accuracy for industry-specific terminology and proper nouns.
Real-time Meeting Summaries
Supernormal automatically generates structured meeting summaries within seconds of meeting completion, using advanced natural language processing to identify key discussion points, decisions made, and action items assigned to specific participants. The AI analyzes conversation context to create weighted summaries that prioritize important information while filtering out conversational filler and tangential discussions.
The summarization system supports customizable templates for different meeting types including sales calls, team standups, customer interviews, and project reviews. Users can configure automatic summary distribution to specific attendees based on organizational roles and privacy requirements, streamlining post-meeting communication and follow-up processes.
Norma AI Voice Agent Assistant
Norma represents Supernormal's breakthrough innovation in conversational AI, functioning as an intelligent meeting participant that can answer questions, provide context from previous discussions, and assist with real-time brainstorming. Unlike passive transcription tools, Norma actively engages in meetings through voice interaction, helping teams access institutional knowledge and make informed decisions without leaving the meeting context.
The voice agent can summarize past meeting outcomes, clarify previous decisions, suggest creative solutions, and provide industry insights relevant to ongoing discussions. Teams can create custom Norma agents for specific use cases including sales conversations, customer surveys, employee feedback sessions, and technical consultations, with each agent tailored to organizational needs and conversation objectives.
Action Items Extraction
Supernormal intelligently identifies and extracts action items from meeting conversations, automatically assigning tasks to specific team members when mentioned by name or role. The AI recognizes various task-related language patterns, deadline mentions, and commitment statements, ensuring no deliverables are overlooked in post-meeting workflows.
Extracted action items include context, deadlines, assignees, and priority levels, with automatic integration to project management tools like Asana, ClickUp, and Linear. The system maintains task context by linking action items to specific meeting moments and related decisions, providing comprehensive accountability and tracking capabilities across team projects.
Speaker Identification
The platform employs advanced speaker identification technology that automatically distinguishes between different meeting participants and maintains consistent speaker labels throughout conversations. The system learns individual voice patterns over time, improving accuracy with repeated exposure to the same speakers while handling challenging scenarios like overlapping speech and background noise.
Users can manually correct speaker labels when needed, with the system incorporating feedback to enhance future identification accuracy. For team environments, speaker profiles can be shared across workspaces to maintain consistency in meeting documentation and enable better conversation analytics across recurring participants.
Multi-language Support
Supernormal supports automatic transcription in over 60 languages with real-time language detection capabilities, making it ideal for international teams and global organizations. The system handles multilingual meetings seamlessly, processing different languages within single conversations while maintaining context awareness and speaker attribution throughout lengthy discussions.
Language support extends beyond transcription to include AI-generated summaries, action items, and Norma interactions in the detected meeting language. Users can configure language preferences in account settings, with the system automatically applying appropriate language models for optimal accuracy and cultural context understanding.
Meeting Templates and Customization
Supernormal provides extensive template libraries designed for different business contexts including sales discovery, customer onboarding, team retrospectives, and product planning sessions. Users can create custom templates or modify existing ones to standardize meeting documentation and ensure consistent information capture across organizational contexts.
Templates include pre-configured sections for specific meeting types, automated question prompts, and customizable summary formats that align with organizational reporting requirements. The template system supports role-based customization, allowing different team members to receive tailored meeting summaries based on their responsibilities and information needs.
Video and Audio Recording
Supernormal captures high-quality video and audio recordings synchronized with real-time transcripts, enabling users to review specific meeting moments by clicking through transcript sections. The recording system operates transparently with participants receiving appropriate notifications while maintaining professional meeting dynamics.
Advanced recording features include highlight creation, clip sharing, and timestamp navigation that transforms lengthy recordings into actionable content segments. Users can share specific meeting moments without exposing entire conversations, making it valuable for training, feedback, and knowledge sharing across teams and departments.
Searchable Meeting Library
All meeting content is automatically organized in a comprehensive searchable library with advanced filtering options by date, participants, topics, and custom tags. The search functionality includes full-text transcript search, AI-powered content queries, and semantic search capabilities that help users find relevant information across their entire meeting history.
The library system supports folder organization, private groups, and team-based access controls that ensure appropriate content visibility while enabling knowledge sharing. Users can create meeting playlists, bookmark important discussions, and set up automated alerts for specific topics or keywords across future meetings.
Ask Norma Feature
The Ask Norma functionality transforms meeting archives into an intelligent knowledge base where users can query past conversations using natural language questions. Users can ask complex questions about decisions, project status, customer feedback, or strategic discussions, receiving contextual answers with references to specific meeting moments and participants.
This feature becomes increasingly powerful as organizations accumulate more meeting content, creating a comprehensive institutional memory system that preserves knowledge and facilitates onboarding. Norma can provide insights across multiple meetings, identify patterns and trends, and suggest connections between related discussions happening across different time periods.
Custom Vocabulary
Users can enhance transcription accuracy by adding up to 250 custom vocabulary terms including industry-specific jargon, company names, product terminology, and technical acronyms. The custom vocabulary system learns from user corrections and adapts to specialized language patterns common in specific business contexts.
Different vocabulary sets can be configured for various meeting types, departments, or project contexts, ensuring optimal accuracy across diverse organizational needs. The system supports bulk vocabulary imports and organizational sharing, allowing teams to maintain consistent terminology recognition across all meeting documentation.
Automated Sharing Controls
Supernormal provides granular sharing controls that automatically distribute meeting summaries based on participant types, organizational roles, and privacy preferences. Users can configure automatic sharing with internal attendees only, external participants, or specific individuals based on email domains and meeting context.
The sharing system includes link-based access controls, expiration settings, and view-only permissions that ensure appropriate content visibility while maintaining security. Advanced sharing features include branded email notifications, custom distribution lists, and integration with existing communication workflows through Slack and email platforms.
Pricing
Starter Plan: Free
- Unlimited meetings and users
- 1,000 minutes storage per user
- AI summaries and action items
- Basic transcription and speaker recognition
- Core integrations with Google Meet
- Meeting templates and sharing controls
Pro Plan: $18 per user/month (annual) or $24 (monthly)
- Everything in Starter plan
- Enhanced video recording capabilities
- Advanced collaboration controls and private groups
- Meeting templates for various business areas
- Integrations with Zoom, Teams, and productivity tools
- Video imports/exports and extended storage
- 5 seats included, additional seats $6 each
Business Plan: $29 per user/month (annual) or $39 (monthly)
- Everything in Pro plan
- Advanced AI models and custom bot naming
- Workspace admin controls and team management
- Priority support and advanced security features
- Custom integrations and API access
- Enhanced analytics and reporting capabilities
Enterprise Plan: Custom pricing
- Everything in Business plan
- Single Sign-On (SSO) and SCIM provisioning
- Advanced security features and compliance audits
- Dedicated account management and training
- Custom deployment and data retention policies
- Organization-wide governance and controls
Verdict
Supernormal AI represents a significant advancement in meeting intelligence technology, successfully combining accurate transcription with genuine conversational AI capabilities through its innovative Norma agent. The platform's 95% transcription accuracy, comprehensive integration ecosystem, and unique voice agent functionality create exceptional value for teams seeking more than basic meeting documentation.
The platform's greatest strength lies in Norma's ability to transform meetings from passive recording sessions into interactive experiences where teams can access institutional knowledge, receive real-time insights, and maintain context across complex discussions. This conversational approach addresses a critical gap in traditional meeting tools, making Supernormal particularly valuable for knowledge-intensive organizations.
The generous free plan with unlimited meetings makes Supernormal accessible for evaluation and small team usage, while the competitive pricing structure provides clear upgrade paths for growing organizations. The extensive language support and enterprise-grade security features address global deployment requirements for international teams.
However, the platform's limitation to three major video conferencing platforms may restrict some organizations, and the complex setup process could overwhelm users seeking simple transcription functionality. The inability to edit transcripts post-meeting and occasional accuracy challenges with poor audio conditions are areas for improvement.
For teams prioritizing interactive meeting experiences, comprehensive documentation, and intelligent knowledge management, Supernormal offers exceptional value. The platform's continuous innovation in conversational AI and commitment to privacy-first design make it an excellent choice for organizations serious about transforming their meeting culture and maximizing collaborative productivity.
Frequently Asked Questions about Supernormal AI
What is Supernormal AI?
Supernormal AI is an advanced meeting assistant platform that combines real-time transcription, intelligent summarization, and conversational AI to transform how teams capture and interact with meeting content. Built on cutting-edge AI models including GPT-4 and GPT-4o, Supernormal delivers 95% transcription accuracy while generating structured meeting notes, action items, and searchable insights that help teams stay aligned and productive.
What sets Supernormal apart is its innovative Norma AI agent, which acts as an active meeting participant capable of answering questions, providing real-time insights, summarizing past discussions, and assisting with brainstorming during live meetings. Unlike passive transcription tools, Norma transforms meetings into interactive experiences where teams can get instant answers about previous conversations, clarify decisions, and receive intelligent suggestions without interrupting the natural flow of discussion.
The platform serves over 250,000 teams including Fortune 500 companies across diverse industries, from sales and marketing to engineering and education. Supernormal's focus on privacy, accuracy, and seamless workflow integration makes it particularly valuable for organizations requiring comprehensive meeting intelligence without compromising sensitive conversations.
Pros and Cons
Pros:
- Exceptional 95% transcription accuracy using GPT-4 and advanced AI models
- Revolutionary Norma AI agent provides real-time meeting assistance and insights
- Generous free plan with unlimited meetings and 1,000 minutes storage per user
- Supports 60+ languages with automatic language detection capabilities
- Real-time transcription without requiring meeting recordings for privacy-sensitive conversations
- Comprehensive integration ecosystem with popular productivity and CRM tools
- Customizable meeting templates for different business contexts and use cases
- SOC 2 Type 2 certified with enterprise-grade security and GDPR compliance
- Automatic sharing controls with granular privacy settings for different attendee types
- Searchable meeting library with highlights, clips, and timestamp navigation
Cons:
- Limited to three major video conferencing platforms (Google Meet, Zoom, Teams)
- Complex initial setup process that may overwhelm users seeking simple transcription
- Meeting bot presence can be disruptive during sensitive conversations
- Limited customization options for AI-generated notes and summaries
- Transcription accuracy decreases with poor audio quality or heavy accents
- No ability to edit transcripts or speaker tags after meetings complete
- Storage limitations on free plan may restrict longer meeting histories
Who It's For
Sales and Business Development Teams: Ideal for sales professionals who need comprehensive conversation intelligence, CRM integration, and automated follow-up capabilities to accelerate deal cycles and improve client relationships. The HubSpot and Salesforce integrations ensure meeting insights flow directly into sales workflows.
Product and Engineering Teams: Perfect for product managers, designers, and engineers conducting user research, sprint planning, and technical discussions where Norma can provide real-time insights, answer questions about past decisions, and facilitate brainstorming sessions.
Customer Success and Support Organizations: Excellent for customer success managers conducting onboarding sessions, health checks, and support calls where automated note-taking and sentiment tracking help identify at-risk accounts and improvement opportunities.
Remote and Global Teams: Essential for distributed teams working across time zones who need consistent meeting documentation, multilingual support, and asynchronous collaboration through searchable meeting archives.
Educational Institutions: Valuable for schools, universities, and training organizations conducting lectures, seminars, and student meetings where accurate transcription and automated summaries enhance learning outcomes.
AI Meeting Transcription
Supernormal delivers industry-leading 95% transcription accuracy using advanced AI models including GPT-4 and GPT-4o, handling diverse accents, speaking speeds, and technical terminology with exceptional precision. The transcription engine processes speech in real-time across 60+ languages with automatic language detection, ensuring global teams receive accurate documentation regardless of meeting language or participant backgrounds.
The system employs sophisticated noise reduction and audio enhancement algorithms that maintain transcription quality even in challenging acoustic environments. Users can customize transcription preferences including language settings, speaker identification preferences, and vocabulary additions to improve accuracy for industry-specific terminology and proper nouns.
Real-time Meeting Summaries
Supernormal automatically generates structured meeting summaries within seconds of meeting completion, using advanced natural language processing to identify key discussion points, decisions made, and action items assigned to specific participants. The AI analyzes conversation context to create weighted summaries that prioritize important information while filtering out conversational filler and tangential discussions.
The summarization system supports customizable templates for different meeting types including sales calls, team standups, customer interviews, and project reviews. Users can configure automatic summary distribution to specific attendees based on organizational roles and privacy requirements, streamlining post-meeting communication and follow-up processes.
Norma AI Voice Agent Assistant
Norma represents Supernormal's breakthrough innovation in conversational AI, functioning as an intelligent meeting participant that can answer questions, provide context from previous discussions, and assist with real-time brainstorming. Unlike passive transcription tools, Norma actively engages in meetings through voice interaction, helping teams access institutional knowledge and make informed decisions without leaving the meeting context.
The voice agent can summarize past meeting outcomes, clarify previous decisions, suggest creative solutions, and provide industry insights relevant to ongoing discussions. Teams can create custom Norma agents for specific use cases including sales conversations, customer surveys, employee feedback sessions, and technical consultations, with each agent tailored to organizational needs and conversation objectives.
Action Items Extraction
Supernormal intelligently identifies and extracts action items from meeting conversations, automatically assigning tasks to specific team members when mentioned by name or role. The AI recognizes various task-related language patterns, deadline mentions, and commitment statements, ensuring no deliverables are overlooked in post-meeting workflows.
Extracted action items include context, deadlines, assignees, and priority levels, with automatic integration to project management tools like Asana, ClickUp, and Linear. The system maintains task context by linking action items to specific meeting moments and related decisions, providing comprehensive accountability and tracking capabilities across team projects.
Speaker Identification
The platform employs advanced speaker identification technology that automatically distinguishes between different meeting participants and maintains consistent speaker labels throughout conversations. The system learns individual voice patterns over time, improving accuracy with repeated exposure to the same speakers while handling challenging scenarios like overlapping speech and background noise.
Users can manually correct speaker labels when needed, with the system incorporating feedback to enhance future identification accuracy. For team environments, speaker profiles can be shared across workspaces to maintain consistency in meeting documentation and enable better conversation analytics across recurring participants.
Multi-language Support
Supernormal supports automatic transcription in over 60 languages with real-time language detection capabilities, making it ideal for international teams and global organizations. The system handles multilingual meetings seamlessly, processing different languages within single conversations while maintaining context awareness and speaker attribution throughout lengthy discussions.
Language support extends beyond transcription to include AI-generated summaries, action items, and Norma interactions in the detected meeting language. Users can configure language preferences in account settings, with the system automatically applying appropriate language models for optimal accuracy and cultural context understanding.
Meeting Templates and Customization
Supernormal provides extensive template libraries designed for different business contexts including sales discovery, customer onboarding, team retrospectives, and product planning sessions. Users can create custom templates or modify existing ones to standardize meeting documentation and ensure consistent information capture across organizational contexts.
Templates include pre-configured sections for specific meeting types, automated question prompts, and customizable summary formats that align with organizational reporting requirements. The template system supports role-based customization, allowing different team members to receive tailored meeting summaries based on their responsibilities and information needs.
Video and Audio Recording
Supernormal captures high-quality video and audio recordings synchronized with real-time transcripts, enabling users to review specific meeting moments by clicking through transcript sections. The recording system operates transparently with participants receiving appropriate notifications while maintaining professional meeting dynamics.
Advanced recording features include highlight creation, clip sharing, and timestamp navigation that transforms lengthy recordings into actionable content segments. Users can share specific meeting moments without exposing entire conversations, making it valuable for training, feedback, and knowledge sharing across teams and departments.
Searchable Meeting Library
All meeting content is automatically organized in a comprehensive searchable library with advanced filtering options by date, participants, topics, and custom tags. The search functionality includes full-text transcript search, AI-powered content queries, and semantic search capabilities that help users find relevant information across their entire meeting history.
The library system supports folder organization, private groups, and team-based access controls that ensure appropriate content visibility while enabling knowledge sharing. Users can create meeting playlists, bookmark important discussions, and set up automated alerts for specific topics or keywords across future meetings.
Ask Norma Feature
The Ask Norma functionality transforms meeting archives into an intelligent knowledge base where users can query past conversations using natural language questions. Users can ask complex questions about decisions, project status, customer feedback, or strategic discussions, receiving contextual answers with references to specific meeting moments and participants.
This feature becomes increasingly powerful as organizations accumulate more meeting content, creating a comprehensive institutional memory system that preserves knowledge and facilitates onboarding. Norma can provide insights across multiple meetings, identify patterns and trends, and suggest connections between related discussions happening across different time periods.
Custom Vocabulary
Users can enhance transcription accuracy by adding up to 250 custom vocabulary terms including industry-specific jargon, company names, product terminology, and technical acronyms. The custom vocabulary system learns from user corrections and adapts to specialized language patterns common in specific business contexts.
Different vocabulary sets can be configured for various meeting types, departments, or project contexts, ensuring optimal accuracy across diverse organizational needs. The system supports bulk vocabulary imports and organizational sharing, allowing teams to maintain consistent terminology recognition across all meeting documentation.
Automated Sharing Controls
Supernormal provides granular sharing controls that automatically distribute meeting summaries based on participant types, organizational roles, and privacy preferences. Users can configure automatic sharing with internal attendees only, external participants, or specific individuals based on email domains and meeting context.
The sharing system includes link-based access controls, expiration settings, and view-only permissions that ensure appropriate content visibility while maintaining security. Advanced sharing features include branded email notifications, custom distribution lists, and integration with existing communication workflows through Slack and email platforms.
Pricing
Starter Plan: Free
- Unlimited meetings and users
- 1,000 minutes storage per user
- AI summaries and action items
- Basic transcription and speaker recognition
- Core integrations with Google Meet
- Meeting templates and sharing controls
Pro Plan: $18 per user/month (annual) or $24 (monthly)
- Everything in Starter plan
- Enhanced video recording capabilities
- Advanced collaboration controls and private groups
- Meeting templates for various business areas
- Integrations with Zoom, Teams, and productivity tools
- Video imports/exports and extended storage
- 5 seats included, additional seats $6 each
Business Plan: $29 per user/month (annual) or $39 (monthly)
- Everything in Pro plan
- Advanced AI models and custom bot naming
- Workspace admin controls and team management
- Priority support and advanced security features
- Custom integrations and API access
- Enhanced analytics and reporting capabilities
Enterprise Plan: Custom pricing
- Everything in Business plan
- Single Sign-On (SSO) and SCIM provisioning
- Advanced security features and compliance audits
- Dedicated account management and training
- Custom deployment and data retention policies
- Organization-wide governance and controls
Verdict
Supernormal AI represents a significant advancement in meeting intelligence technology, successfully combining accurate transcription with genuine conversational AI capabilities through its innovative Norma agent. The platform's 95% transcription accuracy, comprehensive integration ecosystem, and unique voice agent functionality create exceptional value for teams seeking more than basic meeting documentation.
The platform's greatest strength lies in Norma's ability to transform meetings from passive recording sessions into interactive experiences where teams can access institutional knowledge, receive real-time insights, and maintain context across complex discussions. This conversational approach addresses a critical gap in traditional meeting tools, making Supernormal particularly valuable for knowledge-intensive organizations.
The generous free plan with unlimited meetings makes Supernormal accessible for evaluation and small team usage, while the competitive pricing structure provides clear upgrade paths for growing organizations. The extensive language support and enterprise-grade security features address global deployment requirements for international teams.
However, the platform's limitation to three major video conferencing platforms may restrict some organizations, and the complex setup process could overwhelm users seeking simple transcription functionality. The inability to edit transcripts post-meeting and occasional accuracy challenges with poor audio conditions are areas for improvement.
For teams prioritizing interactive meeting experiences, comprehensive documentation, and intelligent knowledge management, Supernormal offers exceptional value. The platform's continuous innovation in conversational AI and commitment to privacy-first design make it an excellent choice for organizations serious about transforming their meeting culture and maximizing collaborative productivity.