Fireflies AI
Fireflies AI
AI meeting assistant that transcribes, summarizes, and analyzes calls across Zoom, Google Meet, Microsoft Teams, and Webex, offering smart search, insights, and deep integrations.
Key Features
- Automated Transcription
- AI Super Summaries
- AskFred AI Assistant
- Conversation Intelligence
- Soundbites & Highlights
- Agentic AI Apps
What Is Fireflies?
Fireflies.ai is an AI-powered meeting assistant that automatically records, transcribes, summarizes, and analyzes voice conversations across major conferencing platforms—Zoom, Google Meet, Microsoft Teams, Webex, and dialers—allowing teams to focus entirely on discussions rather than note-taking. It serves as a central repository for all meeting data, providing searchable transcripts, AI-generated “super summaries,” action-item extraction, and conversation intelligence metrics like speaker talk-time and sentiment analysis.
By integrating seamlessly with CRMs (Salesforce, HubSpot, Pipedrive), collaboration tools (Slack, Asana, Trello), and storage platforms (Google Drive, Dropbox), Fireflies automates post-meeting workflows, auto-logging notes and pushing recaps where they’re needed, while its AskFred AI assistant enables on-demand querying and content generation directly from meeting transcripts.
Pros and Cons
Pros:
- Industry-leading transcription accuracy across 100+ languages, with speaker recognition and diarization.
- Comprehensive AI-generated summaries that outline key moments, action items, and decisions in minutes.
- Extensive integration ecosystem covering video conferencing, CRM, productivity, and automation tools.
- Advanced conversation intelligence offering talk-time analytics, sentiment analysis, and topic trends for coaching and insights.
- Agentic AI apps tailored to departments (sales, recruiting, ops) that automate post-meeting workflows.
Cons:
- Limited free plan with capped transcription minutes and basic features, necessitating paid upgrade for heavy users.
- Interface complexity can overwhelm new users due to dense feature set and multiple modules.
- Dependence on audio quality, background noise and overlapping speech may reduce transcription accuracy.
- Mobile app feature gaps, with some advanced analytics and scheduling tools desktop-only.
Who It’s For
Fireflies.ai is ideal for professionals and teams that rely heavily on virtual meetings and need to capture insights without manual note-taking. Typical users include:
- Sales and revenue teams seeking automated capture of BANT details, next steps, and CRM syncing.
- Recruiters and HR automating interview transcriptions, candidate scorecards, and follow-up actions.
- Product and operations managers who need analytics on meeting efficiency and topic trends.
- Knowledge workers and researchers requiring searchable archives of voice conversations.
- Enterprise users wanting department-specific AI apps and secure, compliant storage.
Automated Transcription
Fireflies.ai automatically joins scheduled meetings via calendar integration or Chrome extension and captures audio/video for live transcription. It achieves up to 95% accuracy, supports speaker diarization, and timestamps every utterance for easy navigation.
AI Super Summaries
After each meeting, Fireflies generates a multi-part summary highlighting key agenda points, action items, decisions, questions, and sentiment. These AI-powered overviews allow users to review a one-hour meeting in under five minutes.
AskFred AI Assistant
AskFred is Fireflies’s in-app chatbot that answers follow-up questions about any meeting transcript. Users can ask for clarifications (“What budget was approved?”) or request content generation (emails, reports) directly within the platform.
Conversation Intelligence
Fireflies’s analytics dashboard tracks participant talk time, identifies dominant speakers, detects sentiment shifts, and uncovers engagement metrics. Teams use these insights to improve meeting facilitation, coach individuals, and optimize collaboration.
Soundbites & Highlights
Users can create and share “soundbites”—short audio clips of important moments—tagged with keywords and speaker labels. This feature streamlines sharing critical excerpts without requiring recipients to review full transcripts.
Agentic AI Apps
Fireflies offers over 200 role-specific AI apps that tailor outputs to departmental workflows. Sales teams receive structured BANT templates, recruiters get candidate evaluation summaries, and ops teams obtain compliance checks and action trackers automatically.
Pricing
Fireflies.ai offers four tiers:
- Free Plan: Limited transcription minutes, basic summaries, and core integrations.
- Pro: $10/user/month (billed annually) or $18/month; includes unlimited transcription credits, advanced summaries, and API access.
- Business: $19/user/month (annual) or $29/month; adds CRM integrations, custom branding, and priority support.
- Enterprise: $39/user/month (annual); features SSO, dedicated onboarding, advanced security, and department-specific AI apps.
Verdict
Fireflies.ai excels as a full-stack AI meeting assistant, automating note-taking with high accuracy and delivering actionable insights through summaries, analytics, and custom apps. While the platform’s depth and pricing may present a learning curve and cost barrier for light users, organizations that value efficient knowledge capture and department-specific automation will find Fireflies transformative for post-meeting productivity.
Frequently Asked Questions about Fireflies AI
What Is Fireflies?
Fireflies.ai is an AI-powered meeting assistant that automatically records, transcribes, summarizes, and analyzes voice conversations across major conferencing platforms—Zoom, Google Meet, Microsoft Teams, Webex, and dialers—allowing teams to focus entirely on discussions rather than note-taking. It serves as a central repository for all meeting data, providing searchable transcripts, AI-generated “super summaries,” action-item extraction, and conversation intelligence metrics like speaker talk-time and sentiment analysis.
By integrating seamlessly with CRMs (Salesforce, HubSpot, Pipedrive), collaboration tools (Slack, Asana, Trello), and storage platforms (Google Drive, Dropbox), Fireflies automates post-meeting workflows, auto-logging notes and pushing recaps where they’re needed, while its AskFred AI assistant enables on-demand querying and content generation directly from meeting transcripts.
Pros and Cons
Pros:
- Industry-leading transcription accuracy across 100+ languages, with speaker recognition and diarization.
- Comprehensive AI-generated summaries that outline key moments, action items, and decisions in minutes.
- Extensive integration ecosystem covering video conferencing, CRM, productivity, and automation tools.
- Advanced conversation intelligence offering talk-time analytics, sentiment analysis, and topic trends for coaching and insights.
- Agentic AI apps tailored to departments (sales, recruiting, ops) that automate post-meeting workflows.
Cons:
- Limited free plan with capped transcription minutes and basic features, necessitating paid upgrade for heavy users.
- Interface complexity can overwhelm new users due to dense feature set and multiple modules.
- Dependence on audio quality, background noise and overlapping speech may reduce transcription accuracy.
- Mobile app feature gaps, with some advanced analytics and scheduling tools desktop-only.
Who It’s For
Fireflies.ai is ideal for professionals and teams that rely heavily on virtual meetings and need to capture insights without manual note-taking. Typical users include:
- Sales and revenue teams seeking automated capture of BANT details, next steps, and CRM syncing.
- Recruiters and HR automating interview transcriptions, candidate scorecards, and follow-up actions.
- Product and operations managers who need analytics on meeting efficiency and topic trends.
- Knowledge workers and researchers requiring searchable archives of voice conversations.
- Enterprise users wanting department-specific AI apps and secure, compliant storage.
Automated Transcription
Fireflies.ai automatically joins scheduled meetings via calendar integration or Chrome extension and captures audio/video for live transcription. It achieves up to 95% accuracy, supports speaker diarization, and timestamps every utterance for easy navigation.
AI Super Summaries
After each meeting, Fireflies generates a multi-part summary highlighting key agenda points, action items, decisions, questions, and sentiment. These AI-powered overviews allow users to review a one-hour meeting in under five minutes.
AskFred AI Assistant
AskFred is Fireflies’s in-app chatbot that answers follow-up questions about any meeting transcript. Users can ask for clarifications (“What budget was approved?”) or request content generation (emails, reports) directly within the platform.
Conversation Intelligence
Fireflies’s analytics dashboard tracks participant talk time, identifies dominant speakers, detects sentiment shifts, and uncovers engagement metrics. Teams use these insights to improve meeting facilitation, coach individuals, and optimize collaboration.
Soundbites & Highlights
Users can create and share “soundbites”—short audio clips of important moments—tagged with keywords and speaker labels. This feature streamlines sharing critical excerpts without requiring recipients to review full transcripts.
Agentic AI Apps
Fireflies offers over 200 role-specific AI apps that tailor outputs to departmental workflows. Sales teams receive structured BANT templates, recruiters get candidate evaluation summaries, and ops teams obtain compliance checks and action trackers automatically.
Pricing
Fireflies.ai offers four tiers:
- Free Plan: Limited transcription minutes, basic summaries, and core integrations.
- Pro: $10/user/month (billed annually) or $18/month; includes unlimited transcription credits, advanced summaries, and API access.
- Business: $19/user/month (annual) or $29/month; adds CRM integrations, custom branding, and priority support.
- Enterprise: $39/user/month (annual); features SSO, dedicated onboarding, advanced security, and department-specific AI apps.
Verdict
Fireflies.ai excels as a full-stack AI meeting assistant, automating note-taking with high accuracy and delivering actionable insights through summaries, analytics, and custom apps. While the platform’s depth and pricing may present a learning curve and cost barrier for light users, organizations that value efficient knowledge capture and department-specific automation will find Fireflies transformative for post-meeting productivity.