Aircall
Aircall
Cloud-based phone and call-center platform with drag-and-drop call flows, power dialer, AI analytics, and 100+ CRM/help-desk integrations for modern sales and support teams.
Key Features
- Cloud VoIP Phone System
- Call Routing & IVR
- Smartflows Automation
- Power Dialer & Click-to-Call
- Call Recording & Transcription
- Live Monitoring & Whisper
- Analytics & Dashboards
- SMS & MMS Messaging
- Voicemail & Greetings
- 100+ CRM/Help-Desk Integrations
What is Aircall?
Aircall is a Paris-born, cloud-based voice platform (founded 2014) designed to replace legacy PBX hardware with a browser- and app-based phone that integrates deeply with over 100 business tools. More than 20,000 companies use Aircall to power inbound support lines, outbound sales teams, and hybrid contact centers—deployable in minutes without telephony expertise.
Pros and Cons
Pros
- Five-minute, no-hardware setup and intuitive UI
- Native CRM/help-desk pop-ups with automatic call logging
- Smartflows builder for visual, no-code call routing
- Global numbers in 100+ countries, 99.995% uptime SLA
- AI add-ons for sentiment, call summaries, and intent detection
Cons
- Entry pricing higher than some VoIP peers
- Advanced analytics, AI, and live monitoring locked to higher tiers
- Mixed reviews on response time from support
- SMS/MMS currently limited to US/CA/UK/AU/FR/DE with fair-use quotas
Who It’s For
- SaaS & E-commerce sales teams needing power dialing and CRM sync
- Customer-support desks wanting fast IVR, queues, and integrations
- Remote & hybrid organisations seeking device-agnostic voice
- Developers building custom workflows via open API and webhooks
- SMBs scaling to midsize call centers without enterprise CCaaS complexity
Cloud VoIP Phone System
Spin up local, toll-free, or international numbers in seconds, assign to teams, and manage devices from a single dashboard. Unlimited inbound calls on all plans; usage-based outbound rates or domestic bundles available.
Call Routing & IVR
Build multi-level menus, time-of-day routing, skill-based queues, and queue callback. Ring-to-rules direct callers to specific agents or the HubSpot/Salesforce record owner.
Smartflows Automation
Drag-and-drop widgets (greeting, IVR, API hook, condition, voicemail) let non-technical admins craft complex flows—e.g., VIP routing or after-hours escalation—without code.
Power Dialer & Click-to-Call
Import lists from CRM, auto-dial sequentially, detect non-answers, and log outcomes with mandatory tags. Chrome extension enables one-click calling from any webpage.
Call Recording & Transcription
Automatic or on-demand recording with up to unlimited retention (plan-dependent). AI transcription unlocks keyword search, QA scorecards, and compliance auditing.
Live Monitoring & Whisper
Supervisors view live dashboards, barge into calls, whisper coaching to agents, and take over when needed. Analytics+ adds historical dashboards, custom reports, and wallboards.
Analytics & Dashboards
Track 30+ KPIs—AHT, SLA, call outcome tags, CSAT—across teams. Export CSV or push to BI tools via API. AI Insights add sentiment, talk/listen ratios, and trending topics.
SMS & MMS Messaging
Two-way SMS (all plans) and rich MMS (US/CA) inside the same Aircall inbox. 250 SMS / 50 MMS segments per user/month included on bundles; fair-use overages billed per segment.
Voicemail & Greetings
Record or upload multi-language greetings, set smart voicemail rules, and receive transcripts in email or CRM notes for faster follow-up.
Integrations & API
Out-of-the-box apps for Salesforce, HubSpot, Zendesk, Intercom, Shopify, and Slack. REST API, OAuth, and webhooks allow custom dashboards, event-driven workflows, and data sync.
Essentials
- $40 per user per month (billed annually)
- Minimum 3 seats
- Includes: Local/toll-free number, IVR, unlimited inbound calls, basic analytics, call recording (1 year), 100+ integrations
- Professional
- $70 per user per month (billed annually)
- Minimum 3 seats
- Includes everything in Essentials plus: queue callback, power dialer, live monitoring, Salesforce & Zendesk deep sync, advanced analytics
- Custom
- Quote-based pricing
- Minimum 25 seats
- Includes: Unlimited analytics, Analytics+, AI add-ons, dedicated CSM, SSO/SCIM, SLA, bulk API limits
- 7-day free trial available
- 25% discount for annual payment
- Usage fees apply to outbound minutes, SMS/MMS beyond quotas, and premium numbers
Public list pricing as of June 2025; regional taxes may apply.
Verdict
Aircall strikes a sweet spot between lightweight VoIP and heavyweight contact-center suites: quick to deploy, rich CRM integrations, and enough analytics to coach teams without CCaaS complexity. Higher tiers unlock powerful AI and reporting, but startups can start small and scale. If phone and SMS are core to your sales or support workflow—and you value plug-and-play integrations—Aircall is hard to beat.
Frequently Asked Questions about Aircall
What is Aircall?
Aircall is a Paris-born, cloud-based voice platform (founded 2014) designed to replace legacy PBX hardware with a browser- and app-based phone that integrates deeply with over 100 business tools. More than 20,000 companies use Aircall to power inbound support lines, outbound sales teams, and hybrid contact centers—deployable in minutes without telephony expertise.
Pros and Cons
Pros
- Five-minute, no-hardware setup and intuitive UI
- Native CRM/help-desk pop-ups with automatic call logging
- Smartflows builder for visual, no-code call routing
- Global numbers in 100+ countries, 99.995% uptime SLA
- AI add-ons for sentiment, call summaries, and intent detection
Cons
- Entry pricing higher than some VoIP peers
- Advanced analytics, AI, and live monitoring locked to higher tiers
- Mixed reviews on response time from support
- SMS/MMS currently limited to US/CA/UK/AU/FR/DE with fair-use quotas
Who It’s For
- SaaS & E-commerce sales teams needing power dialing and CRM sync
- Customer-support desks wanting fast IVR, queues, and integrations
- Remote & hybrid organisations seeking device-agnostic voice
- Developers building custom workflows via open API and webhooks
- SMBs scaling to midsize call centers without enterprise CCaaS complexity
Cloud VoIP Phone System
Spin up local, toll-free, or international numbers in seconds, assign to teams, and manage devices from a single dashboard. Unlimited inbound calls on all plans; usage-based outbound rates or domestic bundles available.
Call Routing & IVR
Build multi-level menus, time-of-day routing, skill-based queues, and queue callback. Ring-to-rules direct callers to specific agents or the HubSpot/Salesforce record owner.
Smartflows Automation
Drag-and-drop widgets (greeting, IVR, API hook, condition, voicemail) let non-technical admins craft complex flows—e.g., VIP routing or after-hours escalation—without code.
Power Dialer & Click-to-Call
Import lists from CRM, auto-dial sequentially, detect non-answers, and log outcomes with mandatory tags. Chrome extension enables one-click calling from any webpage.
Call Recording & Transcription
Automatic or on-demand recording with up to unlimited retention (plan-dependent). AI transcription unlocks keyword search, QA scorecards, and compliance auditing.
Live Monitoring & Whisper
Supervisors view live dashboards, barge into calls, whisper coaching to agents, and take over when needed. Analytics+ adds historical dashboards, custom reports, and wallboards.
Analytics & Dashboards
Track 30+ KPIs—AHT, SLA, call outcome tags, CSAT—across teams. Export CSV or push to BI tools via API. AI Insights add sentiment, talk/listen ratios, and trending topics.
SMS & MMS Messaging
Two-way SMS (all plans) and rich MMS (US/CA) inside the same Aircall inbox. 250 SMS / 50 MMS segments per user/month included on bundles; fair-use overages billed per segment.
Voicemail & Greetings
Record or upload multi-language greetings, set smart voicemail rules, and receive transcripts in email or CRM notes for faster follow-up.
Integrations & API
Out-of-the-box apps for Salesforce, HubSpot, Zendesk, Intercom, Shopify, and Slack. REST API, OAuth, and webhooks allow custom dashboards, event-driven workflows, and data sync.
Essentials
- $40 per user per month (billed annually)
- Minimum 3 seats
- Includes: Local/toll-free number, IVR, unlimited inbound calls, basic analytics, call recording (1 year), 100+ integrations
- Professional
- $70 per user per month (billed annually)
- Minimum 3 seats
- Includes everything in Essentials plus: queue callback, power dialer, live monitoring, Salesforce & Zendesk deep sync, advanced analytics
- Custom
- Quote-based pricing
- Minimum 25 seats
- Includes: Unlimited analytics, Analytics+, AI add-ons, dedicated CSM, SSO/SCIM, SLA, bulk API limits
- 7-day free trial available
- 25% discount for annual payment
- Usage fees apply to outbound minutes, SMS/MMS beyond quotas, and premium numbers
Public list pricing as of June 2025; regional taxes may apply.
Verdict
Aircall strikes a sweet spot between lightweight VoIP and heavyweight contact-center suites: quick to deploy, rich CRM integrations, and enough analytics to coach teams without CCaaS complexity. Higher tiers unlock powerful AI and reporting, but startups can start small and scale. If phone and SMS are core to your sales or support workflow—and you value plug-and-play integrations—Aircall is hard to beat.