JustCall

What Is JustCall?

JustCall is a cloud-native business communications platform that unifies phone calls, SMS, and email across sales and support teams. It provides local and toll-free numbers in 70+ countries, a high-volume auto-dialer, interactive IVR, and appointment scheduling. AI-driven features—real-time agent assist, call transcription, sentiment analysis, and automated call scoring—empower managers to monitor performance and continuously coach reps.

Pros and Cons

Pros

• Comprehensive omnichannel (voice, SMS, email) platform
• Advanced dialing modes (auto, power, predictive)
• AI-powered live coaching, transcription, and analytics
• Deep CRM and helpdesk integrations for unified workflows
• Global reach with local numbers and number porting

Cons

• No built-in video conferencing; requires third-party tool
• Can become costly at scale, especially with add-on minutes
• Feature availability varies by plan tier
• Learning curve for advanced routing and compliance settings

Who It’s For

• Sales Teams needing high-volume outbound dialing, lead follow-up, and call analytics
• Customer Support teams requiring IVR, ticket logging, and SMS bots
• Remote & Hybrid teams wanting a unified, cloud phone with desktop/mobile flexibility
• SMBs & Enterprises seeking global local numbers, compliance, and audit logs
• Managers & Ops tracking KPIs with dashboards, call scoring, and real-time monitoring

Inbound & Outbound Calling

Make and receive calls on any device using local or toll-free numbers. Route incoming calls via IVR, voicemail, or team queues. Chargeable minutes include bundles per plan, with pay-as-you-go rates for overages.

SMS & MMS Messaging

Send and receive text messages and multimedia directly within the platform. Bulk SMS campaigns, scheduled messages, and two-way conversations sync to connected CRMs.

Auto & Power Dialer

Automate outbound campaigns with sequential auto-dialing or power dialer for manual review before connects. Supports predictive dialing, answering-machine detection, and customizable pacing.

Appointment Scheduler

Share your real-time availability via public booking links. Prospects can self-schedule calls or demos, with calendar sync, buffer times, and reminders.

Shared Team Numbers

Assign numbers to teams or individuals. Share inbound calls across pools with round-robin or priority routing. Maintain separate caller IDs for privacy and compliance.

IVR & Call Routing

Design multi-level IVR menus to route callers by choice. Implement business hours, holiday schedules, and call forwarding to ensure 24/7 coverage.

Call Recording & Transcription

Record all calls automatically or on demand. AI-powered transcription converts speech to text in real time; minutes are pooled per seat with overage rates.

Real-Time Agent Assist

AI cues agents during live calls—script suggestions, objection handling, and next-step prompts help improve service and conversion.

AI Call Analytics & Sentiment

Analyze talk-to-listen ratios, silence gaps, keywords, and sentiment scores post-call. Auto call scoring ranks calls on key metrics for coaching and quality assurance.

Voicemail Drop

Leave pre-recorded voicemails in one click when calls go unanswered to speed up outreach and ensure consistent messaging.

Click-to-Call & Browser Extension

Initiate calls from any web page, CRM record, or phone number hyperlink. The extension logs interactions automatically and captures context.

Bulk SMS Campaigns

Upload contact lists, segment audiences, and schedule SMS blasts. Track delivery, open rates, and responses within JustCall.

Call Dispositions & Notes

After each call, agents select a disposition code and enter notes. Outcomes sync to CRMs to drive reporting and next-step automations.

Analytics Dashboard & Reports

Access real-time dashboards on call volume, agent activity, campaign performance, and customer wait times. Export CSV reports or view trends over time.

APIs & Webhooks

Use REST APIs to automate workflows—create contacts, log calls, send SMS, and trigger events. Webhooks push real-time data to external systems for custom integrations.

Pricing

JustCall offers a 14-day free trial with all features unlocked. Annual billing saves up to 29%. Prices below are per user/month billed annually:

• Team – $29: Core calling, SMS bundles, IVR, auto-dialer, call recording, CRM integrations, 1,000 transcription minutes.
• Pro – $49: All Team features plus power dialer, appointment scheduler, canned responses, bulk SMS, AI call analytics.
• Pro Plus – $79: Adds AI agent assist, advanced coaching, workflow automations, sentiment analysis, unlimited transcription.
• Business – Custom: Enterprise-grade security (SOC 2), SSO, audit logs, compliance, custom SLAs, dedicated support, volume discounts.

Additional bundles for local US numbers (Top 25, 50, 100 area codes) and extra phone numbers available at discounted rates.

Verdict

JustCall delivers a robust, AI-driven cloud phone platform ideal for sales and support teams seeking unified voice, SMS, and email communications. Its auto-dialers, real-time coaching, and deep integrations boost productivity and win rates. Organizations must assess plan tiers and usage (minutes, messages, transcriptions) to optimize costs, but the platform’s global reach and feature depth make it a top contender among modern business phone systems.